SHIPPING POLICY

YOU ARE ON OUR INDIA SITE. WE SHIP FROM INDIA.
Our warehouse is located in Goa & Delhi.

Please take a moment to read our shipping guides before placing your order.

For all other countries except India please visit www.studiotia.co 

All India Shipping

Orders Rs.15,000 and up are qualified for FREE EXPRESS shipping.
Express 1-4 days:
For orders under Rs. 15,000 Shipping Rate is Rs.500 
We cannot guarantee signatures on delivery.

PROCESSING TIME

Please allow 1-3 days for our team to pick and pack you order. We ship from Mondays through Saturdays only. Shipping timeframes are in addition to our processing times.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
 
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
*Black Friday shipping may take an extra day to be sent out due to high demand.
 
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly.
 
CUSTOMS DUTIES & IMPORT TAXES
We are shipping within India so there wont be customs or import duties. All pirces are inclusive of GST.

 
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away by emailing info@studiotia.co.
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.

PRE-ORDER
Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. 

For orders that contain an in-stock item/s your order will be shipped together so you receive the whole order together. If you wish to have the other items sent to you before then please make two separate orders. 

 
FAQS

Where do you ship your orders from?
All orders on www.studiotia.in are shipped from either Goa or Delhi.

What happens if my order is undelivered?
If incase your order is undeliverable or has been attempted the maximum amount of times by the courier/post service then the parcel will get demolished and we will not be able to get refunded for this. So please keep a close eye on your tracking and make sure someone is available at your address to receive your order. 

What happens if the shipping details were entered incorrectly?
In the event that the provided shipping address or phone number is incorrect or unknown, the carrier will contact us to contact you for the correct details. If we are unable to get a hold of you they will return the goods to us. Once this happens, we will email you and after we have received them and refund the items minus shipping fee and any other fees incurred. You can then repurchase your items with an updated shipping address.